Return Policy

Holiday Return Policy:

Beginning November 1st- All gift purchases will have until January 15, 2022 to make returns with a gift receipt (or 30 days for gifts purchased after December 15th).

Return Policy

Returns will be accepted (with a receipt) within 30 days on items that are unwashed, unworn, and have tags attached. Returns after 30 days (and up to 60 days) will be issued a store credit on unwashed, unworn, merchandise with tags attached. 

Clearance items (ending in .99) are Final Sale. 

To make a return by mail you can print your own label, or you may contact the store to have a return label sent to you. Return shipping will be deducted from the refund credit amount. 

To make a return or exchange please email

Defective Policy

It is the customers responsibility to inspect all items upon delivery to ensure they are in satisfactory condition. If you receive any items that are defective* upon delivery please email us at with pictures and details.

*Defective items MUST have tags attached in order to be replaced/refunded within our "Defective Items" Policy. 

Jenny in the City is NOT responsible for any damages resulting from cutting into packaging with scissors/razor blade, washing incorrectly, or improper removal of any tags.