Returns will be accepted (with a receipt) within 30 days on items that are unwashed, unworn, and have tags attached. Returns after 30 days (and up to 60 days) will be issued a store credit on unwashed, unworn, merchandise with tags attached.
To make a return by mail you can print your own label, or you may contact the store to have a return label sent to you. Return shipping will be deducted from the refund credit amount.
To make a return or exchange please email firstname.lastname@example.org.
It is the customers responsibility to inspect all items upon delivery to ensure they are in satisfactory condition. If you receive any items that are defective* upon delivery please email us at email@example.com with pictures and details.
*Defective items MUST have tags attached in order to be replaced/refunded within our "Defective Items" Policy.
Jenny in the City is NOT responsible for any damages resulting from cutting into packaging with scissors/razor blade, washing incorrectly, or improper removal of any tags.