Return Policy

Return Policy

Returns will be accepted (with a receipt) within 30 days on items that are unwashed, unworn, and have tags attached. Returns after 30 days (and up to 60 days) will be issued a store credit on unwashed, unworn, merchandise with tags attached. 

To make a return by mail you can print your own label, or you may contact the store to have a return label sent to you. Return shipping will be deducted from the refund credit amount. 

To make a return or exchange please email shopjennyinthecity@gmail.com.

Defective Policy

It is the customers responsibility to inspect all items upon delivery to ensure they are in satisfactory condition. If you receive any items that are defective* upon delivery please email us at shopjennyinthecity@gmail.com with pictures and details.

*Defective items MUST have tags attached in order to be replaced/refunded within our "Defective Items" Policy. 

Jenny in the City is NOT responsible for any damages resulting from cutting into packaging with scissors/razor blade, washing incorrectly, or improper removal of any tags.